Peking Ltd.
Modernizing a 26-year-old Maltese institution, without losing what made it one.
- Client
- Peking Ltd. · Lucy-Anne Stivala
- Location
- Buġibba, Malta
- Scope
- Branding · Web · Custom ERP · Kiosk
- Timeline
- January to May 2026 · 5 months
Twenty-six years on.
The website opens with a dedication to Victor Stivala. Lucy-Anne's father. The man who started Peking in Buġibba on the 8th of May, 2000.
Every system decision we made, from the speed of the kitchen display to the warmth of the new website, had to honour that line: modernize, but don't replace what makes the place itself.
One Peking. One system.
Four interlocking pieces of work, designed to feel like one product. From the customer's first tap on the website to the kitchen's last batch of the night.
The brand, finally out of the PDF.
Peking had a beautiful identity already, designed by another agency, but it lived in a PDF and had never been executed anywhere real. Our first job was to bring it into the world. The new website is bilingual, mobile-first, and opens with a dedication to Lucy-Anne's father.
One platform replacing five.
The heart of the project. A custom restaurant ERP that absorbed Peking's POS, online ordering, inventory, order lifecycle, staff scheduling, and payroll into a single platform, built around how a Maltese family restaurant actually operates.
Two screens. One engine.
The visible side of the transformation. A POS terminal on the staff counter and a self-ordering kiosk out on the walkway, both running the same engine that powers the website. Same brand, same menu, same prices. No bottleneck at the counter during the dinner rush, and customers can order before they're even inside.
Designed in the kitchen, with the chefs.
The screen the kitchen actually runs on. A custom kitchen display system, built station-by-station with the chefs on Saturday nights. Batching logic, real-time order states, and a bilingual EN/中文 interface, because the Peking kitchen runs in both languages.
vs. last year
vs. last year
family business
replacing five+ tools
A family recipe.
Peking has been a fixture on Malta's restaurant scene since the 8th of May, 2000. Founded by Victor Stivala and now run by his daughter Lucy-Anne and his son Marvic, it's the kind of place locals grew up with. Noodles still made by hand. Dishes still cooked from scratch. Regulars still known by name.
In 2025, the family opened a sister brand: Peking Streetfood, a faster, more modern Asian street kitchen next door to the original restaurant. Same family, same standards, two different kitchens, one Peking.
When Lucy-Anne came to us, she carried more than a business problem. She was modernizing the place her father built, and she wanted to do it right, without losing what made it Peking in the first place. The brief became one of the most complete digital transformation projects we've taken on in Malta: branding, a new website, a full restaurant ERP, a custom kitchen display system, and a self-ordering kiosk on the walkway outside.
They didn't know what was wrong.
They just knew something was.
Like most established small businesses in Malta, Peking had been working with whoever they could find. A freelancer for the website. A different one for the POS. Another for whatever broke next. The result was patchwork, none of it talking to each other, none of it built for them.
The bespoke POS they'd run for years was outdated. Workflows lived on pen and paper. Spreadsheets tracked what could be tracked. Most of the business didn't get tracked at all.
Worse: the system dictated how the restaurant ran, not the other way around. The team worked around the technology instead of being supported by it. Blind spots crept in, operations slowed, and the pace of two kitchens was outgrowing the tools.
What they needed wasn't another point of sale. It was a unified restaurant management system, designed for how a family-run kitchen in Malta actually operates. Lucy-Anne knew it. She just didn't know where to begin.
The country had modernized around them, and they weren't sure where to start catching up.
The brief, in one sentenceWe didn't start with code.
We started with Saturday nights in the kitchen.
Before we wrote a line of anything, we spent weeks inside the restaurant. Sitting in on dinner service. Watching how tickets moved, where chefs lost time, how the front-of-house compensated for what the system couldn't do. The patterns we needed weren't on a feature spec. They were in the gap between what the team did and what the system claimed to do.
Lucy-Anne's brief was simple: "Fix the website. And maybe the POS." What we proposed was bigger: one unified system, built specifically for Peking, replacing every patchwork tool at once. Brand realization, a custom website, and a full restaurant ERP covering point of sale, online ordering, kitchen display, inventory, order lifecycle, staff scheduling, and payroll.
It was a riskier scope than buying an off-the-shelf POS. It also meant they'd never have to hire a different freelancer for a different problem again. One studio. One system. One number on speed dial.
They said yes.
Replacing a live restaurant's brain.
This wasn't a software problem. It was a choreography problem.
Peking runs every day. Dinner service doesn't stop for a system migration, so we didn't run one. We ran a transition.
For the final weeks before launch, the new ERP shadowed the old one. Orders ran through both, discrepancies flagged in real time. Staff trained on the new flow during quiet hours and kept working the old flow during peak service. When we cut over in the last week of April, the team had been using the new system for a week without realizing they were rehearsing.
Launch day ran shorter shifts, smaller queues, and zero panicked phone calls.
What changed.
Labour costs are down 18%. Turnover is up 14% versus the same period last year. Front of house, kitchen, and management adopted the new system without resistance. Quality went up because efficiency did. For the first time, the owners can see every part of their business from one screen.
But the number we're proudest of isn't on a dashboard.
The team stopped working around their tools. The system finally works for them.
"I've never had someone on speed dial, until you came around."Lucy-Anne Stivala · Owner, Peking Ltd.
Still on speed dial.
We launched in April. We still show up. Sometimes for new features, sometimes for a question, sometimes just for dinner.
Peking isn't a project we delivered. It's a business we still help run.
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